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DreamzCMMS – Easy Incident Report

With the assistance of an effective incident reporting system, any user can easily report incidents pertaining to the assets or any other issues.

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With the assistance of an effective incident reporting system, any user can easily report incidents pertaining to the assets or any other issues. It is difficult to track incident tickets when using a paper-based system or manual process. With the possibility of manual error, it is nearly impossible to categorize the incident tickets.

Incidents can be reported and managed via DreamzCMMS Web application or the Mobile App. DreamzCMMS lets the user perform Incident Management from anywhere, anytime with very few clicks and capture image and video to support.

DreamzCMMS offers a Digital way for Incident Management and helps in automating the process. You can create, view and track tickets for various kinds of incidents, such as requests, problems and change requests.

Tickets can be raised either by end users through the request portal or by any authorized user via the web or mobile platform. Once tickets are created, they can be turned into work orders. The conversion of incident tickets into work orders happens automatically by defining rules in DreamzCMMS. You can also create the corresponding Work Orders manually through DreamzCMMS.

How To Create Incident Tickets With DreamzCMMS

View Assigned Assets:

In this step, you can identify the assets which are assigned to you. As soon as you identify the assets, you’ll be able to raise incident tickets for them.
An Incident ticket can be raised for any issues not pertaining to an Asset also.

Identify Type Of Incident:

Once an asset or an issue is identified, the next step is to determine the type of incident to be created. There are three main types of incidents:

  • Requests: Typically, this is an incident involving a general request.
  • Problems: You can report any issue identified as a problem, with or without assets.
  • Change Requests: This type of incident involves replacing a part of or the entire asset that you were assigned. Or this could be related to any kind of Change that needs to be requested.

Create Incident Tickets:

Once you identify the incident type, you will be able to raise an incident ticket by providing the details of the incident. A request ticket can be raised in various ways, from the request portal by any users or from DreamzCMMS web versions or Mobile App. Anyone having access to DreamzCMMS can enter an Incident on any requestor’s behalf and record the mode of reporting like Web Form, email, phone call etc. The tickets can be prioritized based on the need and assigned to the employees based on the priority.

Tracking Incident Tickets:

Stakeholders can track incident tickets real-time by monitoring its status changes. Information regarding tickets becomes transparent, providing clarity to all stakeholders.

DreamzCMMS helps in achieving operational efficiencies by enabling access in Incident Management from anywhere, anytime.

Benefits Of Managing Incident Tickets With DreamzCMMS

Keeping track of an incident in real-time boosts efficiency, customer satisfaction, self-service & reduces workload.
The ability to create & manage incident tickets from anywhere, any time improves end user satisfaction.
Helps to retain historical data regarding the entire incident life cycle, which facilitates in meeting regulatory requirements and compliance.
Logging of incident ticket with all details saves valuable business hours.

Asset Lifecycle Management

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