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Incident and Change Management Simplified

Providing ideal solution to log and track incidents, problems, or change requests and resolve them

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Key Features

DreamzCMMS is power packed with unique CMMS features to handle Incident Management with ease and efficiency

DreamzCMMS: The best ally for Incident Management

The basic aim of incident management is to bring back the normal operation as soon as possible and to lower its effect on the business operations.

Incident management is a series of activities needed to register, identify, understand and fix any issue.

  • Identifying and Logging an incident
  • Clear and Transparent Communication
  • Effective collaboration between teams to resolve the incident
  • Problem Management with complete life cycle tracking
  • Quick and prompt response so that recovery can be fast
  • Easily Categorize and Prioritize Incidents and Problems
  • Trigger Incidents from IoT Sensors and convert to work orders for resolution
  • Request changes to upgrade machines, equipment, and tools or any other changes required

Frequent Challenges Faced in Incident and Change Management

Manual paperwork or working in spreadsheets causes the delay in retrieving information of critical incidents. Also reaching technicians realtime is not always possible.

  • Manually tracking and identifying incidents makes it time consuming
  • Unnecessary activities required to track paper or excel based tracking in incident or change life cycle
  • No option for automating incident logging based on conditions
  • Difficulty accessing real-time information for previous incidents for same equipment or machinery

Overcome Your Challenges With Dreamzcmms

DreamzCMMS gives you the opportunity to manage assets within the solution with globally supported depreciation methods like Straight line, diminishing value and others. And also interactive floor plan to define, identify and locate assets, data driven intelligent reporting. As well as it includes QR code/RFID based tracking, IoT driven maintenance, Blockchain security etc.

Intuitive Dashboard

  • Get an overview of all incidents, problems and changes at fingertip
  • View a glimpse of total number by category, priority and impacts
  • View real-time graphs and charts based on pending, resolved and hold status
  • Real time Data driven Dashboard leading to an effective Incident and problem management and tracking.

Easy Managing Incidents and Changes

  • Keep historical information handy and easily available when required
  • View equipment incidents, problems and changes in real time
  • Categorize, Prioritize and Assign effectively to team
  • Open URL for organization for anyone to register incidents
  • Log Incidents with Images, videos and tag equipments
  • Technicians can view and accept and resolve with proper remarks and attach proof of completion
  • Configure connected IoT Sensors to automate incident logging
  • Use workflow to assign team or a technician based on category, priority and impact
  • Configure RACI matrix to escalate and inform stakeholders engaged
  • Receive real time Alerts and Notifications on status changes

Business Benefits Achieved

Business Benefits Achieved

Other Industries Covered

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Hospital & Healthcare

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Data Center

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Parks & Entertainment

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