A Building and property management company was struggling to track equipment and comply with statutory needs. 

Challenges

The customer was using a complete manual and paper based process for its maintenance activity along with keeping track of equipment. This had led to unavailability of information around the assets and the maintenance work leading to challenges while satisfying compliance needs. Also, the entire maintenance team was having challenges in identifying the location of equipment to be fixed across facilities.

Solutions

With easy implementation of DreamzCMMS and minimal hand holding, all stakeholders onboarded in the system.

Readily available trustworthy information helps in Statutory compliance

DreamzCMMS allowed all requesters to report issues within the system (Incident management). The appropriate technicians gets notified on assignment for those issues immediately (Work Order). This improved the response and resolution time of an issue and with access to the system. At the end it provides complete visibility to the requester, technicians and managers. While working on an issue technicians could enter all relevant information regarding the job including cost, parts used, process followed, problem found, root cause and resolution. Availability of all such maintenance related information in the system and corresponding reports helped the team in attending statutory and compliance audits with trustworthy evidence.

Now, preparing and attending a compliance audit was easy for the team with all information and reports readily available from the system.

Easy Identification of equipment using QR Code

DreamzCMMS allows the users to tag an equipment for identification with all details (QR Code). Users can scan it easily to report a problem related to that equipment.

Thus it enables easy reporting of issues for any equipment by the requesters and the technicians. Also the technicians can easily get all relevant details for the job.

Equipment and important areas can be pointed on an interactive floor plan in the system.

These floor plans are easily accessible from the system anywhere, anytime. It provides the flexibility to the technician to identify the equipment location easily and to attend to it immediately. This removes inefficiency in the maintenance process by avoiding loss of time in searching for the equipment.

The customer was happy with an easy solution to meet compliance needs. And they were utilizing the Floor Plan feature to locate required equipment easily in the system.