Online booking software that works around your service day.
Let customers book without waiting for a callback. DreamzFSM brings online appointments, service details and follow-up into your field service workflow, while your team stays in control of the calendar.
Based on 200+ reviews on
10:00 – 11:00 AM
Illustrative interface · Sample data, not a live product screenshot
Trusted By Global Brands Across The World
A simpler way to book.
A clearer way to start the job.
Make it easier to choose your business, share the details and take the next step.
Make the first step clear for every customer.
Give each service a clear description and price. Use your booking form to capture the information your team needs before the visit, instead of starting with an incomplete message and another round of calls.
Award winning CMMS software
Recognition from software review platforms for value, ease of use, functionality and customer support.
Open for bookings.
Not open to an overloaded day.
Define business hours, booking notice, advance-booking windows, slot duration and daily limits. Choose automatic assignment, customer selection or manual assignment to match your process.
See the booking experience from both sides.
Walk through a customer booking, then see how your office receives and manages it.
Decide what a new booking should become.
Not every request should go straight to a technician. Configure the next step to create an estimate, create a job, or take no automatic action. Keep the booking visible while your team moves the work forward.
Keep customers informed before the doorbell rings.
Send confirmation and reminder emails, and notify customers when a booking is approved, rescheduled or cancelled. Customer portal access gives clients a place to review appointments, manage changes and continue the conversation.
HVAC inspection
Tuesday, September 22
10:00 – 11:00 AM Oak Street · BK-1048Turn a new request into a better-prepared visit.
Once a booking enters your workflow, VEDA helps your team use the information already in DreamzCMMS. Review equipment history, prepare a checklist or create a work order using normal language.
Illustrative prompts. Results depend on available records, enabled workflows and user permissions.
See VEDA with your field service workflow.
Bring a typical service request and see how AI can help your team prepare the work.
Make every appointment part of the full service journey.
The customer has taken the first step. Keep the rest of the experience just as clear.
A plan for the visit
Coordinate appointments and technician workload in the scheduling view.
Explore schedulingA prepared field team
Carry the assignment into dispatch, routes and mobile job updates.
Explore dispatchA clear proposal
Use estimates when the scope needs customer approval before work starts.
Explore estimatesA payment path
Let customers use supported online payment options. Availability depends on your payment setup.
Explore paymentsThe details that make online appointments work.
After-hours booking
A self-service route into your business when a customer is ready.
Shared links & embeds
Bring booking to your website, emails and social channels.
Custom booking forms
Collect the service details that make the request easier to understand.
Availability controls
Set when bookings are offered and how much notice your team needs.
Technician options
Choose the assignment approach that suits your service operation.
Booking notifications
Keep confirmation, reminder and change messages connected.
Booking dashboard
Review new and upcoming appointments without a separate tracker.
Bookable inventory items
Make selected parts and supplies available in the booking flow.
Keep online booking connected to the rest of the job.
From the first appointment to the final invoice, give every team a clear next step.
Different trades.
The same easier first step.
HVAC
Start a tune-up or inspection with the equipment issue and visit details in view.
Plumbing
Give customers a straightforward way to describe the repair they need.
Electrical
Capture the service request before your team scopes or assigns the visit.
Cleaning & Property Services
Make arranging a planned visit simpler for customers and your office.
Less back-and-forth before the work begins.
Book on their terms.
Choose the service, share the details and make the first appointment without waiting on hold.
A clearer starting point.Start with useful information.
Review the request before deciding what the customer and your field team need next.
Less chasing. Better preparation.Keep the process connected.
Make it easier to follow a customer request from first contact through service and billing.
One service journey to manage.Keep the conversation connected to the rest of the job.
From a first question to a completed visit, keep the next step within your field service workflow.
Integrations
- SAP
- Sage Intacct
- Stripe
- Zebra
- CIMCON
- Oracle NetSuite
- Intuit QuickBooks
- Propelr
- Microsoft Dynamics 365
- Xero
- Razorpay
- Samsara
- Odoo
- TallyPrime
- RevRex
- PhonePe
- Chainway
- CardConnect
- Codat
- Siesa
- Unleashed
- Shopify
- Monnit
- Birdeye
- SAP
- Oracle NetSuite
- Microsoft Dynamics 365
- Odoo
- Sage Intacct
- Intuit QuickBooks
- Xero
- TallyPrime
- RevRex
- Stripe
- Propelr
- Razorpay
- PhonePe
- CardConnect
- Codat
- Zebra
- Chainway
- CIMCON
- Samsara
- Monnit
- Siesa
- Unleashed
- Shopify
- Birdeye
Questions about booking, availability and customer access.
What is online booking software for field service?
It lets customers request or book an on-site service through a web-based booking page. DreamzFSM connects that appointment with customer details and the next step in your service workflow.
Do I need a website to accept online bookings?
No. A shareable booking link gives customers access without a business website. You can place it in an email, a text message or a social profile.
Can I add online booking to my existing website?
Yes. Add the booking form to your website or link to your booking page. Customers can use it from a phone, tablet or desktop, so you can keep the appointment process close to where they find your business.
Can I customize the information customers provide?
Yes. Set required and optional fields, add custom questions and include booking terms. This helps your team collect contact details and understand what needs attention before the visit.
How can I control appointment availability?
Use business hours, minimum notice, advance-booking limits, slot duration and a maximum number of daily bookings to define the appointments offered to customers.
Can customers choose a technician when booking?
Yes, when customer selection is enabled. You can also choose automatic assignment or manual assignment, so the booking process follows the way your team allocates work.
Can an online booking create an estimate instead of a job?
Yes. General Settings provides Create Estimate, Create Job and No Action as post-booking options. Select the action that matches how your team handles new requests.
Does DreamzFSM send booking confirmations and reminders?
Yes. Booking emails can cover confirmation, approval, rescheduling, cancellation and follow-up. Set how long before the appointment reminders should be sent.
Can customers reschedule or cancel a booking themselves?
Customers can manage appointment changes through the customer portal. Set the available options and booking terms to match your process, and use notifications to keep everyone informed when a visit changes.
Can customers pay before a service visit?
Yes, with an enabled upfront-payment workflow. The available methods and payment timing depend on your payment setup, provider and region. Confirm the experience you need for your business during the demo.
Can customers find my booking option on Google Search or Maps?
You can add a booking link to an eligible Google Business Profile. Reserve with Google is a separate provider-based option; confirm business, region and provider eligibility before advertising direct booking inside Google.
How does VEDA help after an online booking?
VEDA can help your team review connected equipment history, generate a service checklist, create a work order or draft a customer message. Its answers and actions depend on the records, workflows and permissions available in your setup.