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Maintenance Operation And Reporting An Issue Made Easy
Published On January 10, 2022 | 5 Min Read
The customer is a Building and property management company. They had dissatisfied users due to manual way of issue reporting and tracking.
Challenges
The customer had a manual process of managing its entire maintenance operations. Requesters had to make phone calls or SMS to report an issue . Sometimes, they would fill in a paper form to report the issue. Most of the time these requests did not have required details regarding which equipment needs maintenance etc. Since the process was manual and to some extent paper based, overall visibility of status was missing. Everyone was left to their imagination on what’s going on. In absence of ready availability of information and historical maintenance data, decision making on future planning was cumbersome and inefficient.
Solutions
With easy implementation of DreamzCMMS and minimal hand holding, all stakeholders were onboarded in the system.
Reporting Issue Made Easy
Requesters could now report their issues from anywhere, anytime through the system avoiding phone calls and SMS.(Incident management).
Based on the requests received, DreamzCMMS creates maintenance jobs automatically in the system as Work Order and assign to appropriate technicians.
Readily available Status resulting Happy Users
The system provided access to all maintenance related information to the requesters, technicians and manager providing real time status updates.
DreamzCMMS allows the users to tag an equipment for identification with all details(QR Code). Technician or the user can scan easily to report a problem related to that equipment.
This enables easy issue reporting for any equipment by the requesters. And the technicians can easily get all relevant details for the job.
In the system, the technicians can now enter all maintenance related details. It includes cost, parts along with completion note and root cause of the problem and solution provided. This enables future decisions to take easily. Alerts from the system ensure immediate attention to a maintenance job.
