Leading Coffee Brand Streamlines Maintenance with DreamzCMMS

The Challenge

The coffee brand faced frequent equipment breakdowns across multiple retail outlets due to a lack of structured maintenance planning. Reactive fixes were common, leading to unexpected downtime, loss of productivity, and inconsistent product quality. Paper-based tracking made it hard to stay ahead of maintenance needs or monitor asset performance.

The Solution

DreamzCMMS implemented a cloud-based CMMS with automated preventive maintenance scheduling, centralized asset tracking, and mobile-friendly work order management. The solution empowered store managers and maintenance teams to stay proactive, ensuring that machines were serviced on time and performance metrics were always accessible.

Key Features Used

• Preventive Maintenance Scheduler
• Digital Work Order Management
• Equipment History Logs
• Mobile Access for Store Teams
• Maintenance Alerts and Notifications

Key Improvements

Proactive Maintenance Management

The company moved from a reactive approach to a preventive maintenance strategy. With scheduled servicing, equipment was maintained before issues occurred. This significantly reduced unplanned breakdowns, improved machine reliability, and helped ensure smooth operations across all retail locations.

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Centralized Equipment Tracking

All equipment information, including service dates, performance logs, and maintenance history, was stored in a centralized digital system. This gave managers a clear view of asset health, made it easier to schedule timely maintenance, and supported better long-term planning and asset management.

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Streamlined Work Order Execution

Using mobile devices, store teams could quickly report equipment issues, and technicians received real-time notifications with complete task details. This reduced delays, improved communication between teams, and ensured faster and more accurate issue resolution.

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Results

• 80% drop in unplanned/reactive maintenance
• 100% digital visibility into asset service history
• Improved uptime and operational efficiency
• Consistent service quality across all locations

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