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Published On April 12, 2022 | 5 Min Read
The company wanted to implement a maintenance management system. This would reduce unexpected failures and reactive maintenance, which was creating unhappy customers.
The company operates a chain of restaurants across a large area. There were serious operational issues due to sudden failures of the company’s equipment which impacted customer service and reduced foot fall. This resulted in huge quarterly losses. To overcome sudden failures, an effective maintenance management system was necessary. Previously, the company used spreadsheets to manage the maintenance of its equipment, thus preventing them from carrying out an effective scheduled inspection and maintenance. The ability to forecast the need for maintenance was also compromised. Due to this, the equipment was not timely maintained. So it needs reactive maintenance, which resulted in unhappy customers.
The chain has over 50 Restaurants and each restaurant has about 10 Equipment. This equipment needs effective maintenance for customer services. The company feels that it is time to implement a maintenance management system to effectively carry out the scheduled maintenance tasks. A series of discussions and demonstrations led the company to choose DreamzCMMS as its effective maintenance management solution. The company was able to schedule maintenance activities for each of its equipment more efficiently with DreamzCMMS. The technicians conduct regular inspections and maintenance to ensure that each equipment is working properly. If something goes wrong with any equipment, team can create work order and assigned to the technician for repair. System maintains records with all of this information. By achieving near-perfect equipment accuracy in its restaurants, the company has been able to nearly eliminate sudden equipment failures and reactive maintenance. This has resulted in satisfied customers and increased revenue.
In a few simple steps, DreamzCMMS helped the company add its restaurants and upload corresponding floor map. Once all restaurants are onboarded, the equipment is added to the system based on each restaurant as facility. Autogenerated QR Codes of each equipment contains information about them and their maintenance history.
For each restaurant, a separate maintenance team consisting of a manager and technicians to handle the maintenance needs of the equipment of their respective restaurants.
With spreadsheet-based management, the company faced serious problems planning necessary maintenance. This happened due to a lack of clear view of the maintenance needs. A lack of proper planning of scheduled maintenance often leads to the sudden failure of equipment, requiring costly repair operations. This adversely affects customer service and decreases revenue due to the continuous drops in customer numbers.
DreamzCMMS enabled the company to manage its scheduled maintenance activities effectively. It helped the company to create a scheduled maintenance plan for each equipment. Maintenance plans are developed based on meter readings, so if the meter reading of equipment exceeds the threshold value, a work order is created automatically and assigned to the technician. After that, the technician works on the equipment and updates it on the system. The technician will be able to access detailed information about the equipment and its maintenance records by simply scanning the QR Code.
Monitoring of all updates by stakeholders are now real-time. Thereby it gives them a clear picture of the job’s progress. The supervisor has the ability to prioritize the work orders and view the need for maintenance. Thus, effective maintenance management of the equipment led to the elimination of sudden failures and reactive maintenance. This increased revenue and customer satisfaction by providing better service to the customers.
By implementing DreamzCMMS, the company can manage its spare parts procurement in an efficient manner. With real-time views on the consumption of spare parts, the company will know what parts to procure and when. Using this facility, the company can now have the necessary stocks available to carry out uninterrupted maintenance jobs.
