Published On April 25, 2022 | 5 Min Read
The company wanted to implement a maintenance system in the network of retail stores business operation. It helps to reduce the number of unplanned disruptions and reactive maintenance that added to costs and also caused customer dissatisfaction.
The company operates a network of retail stores across a large geographic area. The sudden failure of company equipment caused serious operational issues that affected customer service and reduced footfall. This resulted in huge losses. Only an effective maintenance management system can lower sudden failures. Previously, using spreadsheets to manage equipment maintenance did not lead to effective scheduled inspections and maintenance activities. The ability to anticipate maintenance needs is also compromised. So equipment servicing was not on time that results break down untimely creating unhappy customers.
The network has more than 100 Shopping Units and each shopping unit has about 20 Equipment. These equipment must be efficiently maintained in order to serve customers. The company believes the time has come to implement a maintenance management system to efficiently complete planned maintenance tasks. After a series of discussions and demonstrations, the company chose DreamzCMMS as an effective maintenance solution.
Using DreamzCMMS, the company was able to effectively plan for the maintenance of each equipment. Technicians perform regular inspections and maintenance to ensure that each piece of equipment is functioning properly. When a machine fails, a work order is created and assigned to a technician for repair. Maintenance activity related records are in a centralized database accessible from anywhere. Achieving near-perfect equipment accuracy in shopping units has enabled the company to virtually eliminate sudden equipment failures and need for reactive maintenance. This has increased customer satisfaction and in turn revenue.
In a few simple steps, DreamzCMMS helped the company add shopping units. When all shopping units are onboarded, the equipment is added to the system and assigned to each shopping unit, as required. Autogenerated QR Code of each equipment helps in easy access and tracking of information about the equipment and its maintenance history.
For each shopping unit, a separate maintenance team of managers and technicians are there to handle the maintenance of equipment for each outlet.
With spreadsheet-based management, the company faced significant challenges in planning the necessary maintenance. This was due to the lack of a clear understanding of the maintenance needs. The lack of a proper preventive maintenance plan often results in sudden equipment failures requiring costly repairs. This negatively impacted the customer service and reduced revenue due to the constantly declining number of customers.
DreamzCMMS enabled the company to efficiently manage scheduled maintenance activities. This allowed the company to create a planned maintenance plan for each equipment. Scheduled Maintenance plans set either on time interval or on the meter readings. So either in certain interval or when the machine meter readings exceed a threshold, system generates work orders automatically and assign to technicians. After that, the technician would need to work on the equipment and update the details in the system. Technicians simply scan a QR Code to access detailed information about the equipment and its maintenance records. All work-related updates monitoring is real-time for the stakeholders to maintain clarity on the progress of the job. Supervisors can prioritize work orders and view maintenance requirements. Therefore, effective management of equipment maintenance has eliminated accidental failures and reactive maintenance. This has improved customer service, increasing revenue and customer satisfaction.
By implementing DreamzCMMS, the company with network of retail stores can effectively manage its spare parts supply. A real-time view of parts consumption enabled the management to know what parts to buy and when to buy. Thanks to this installation, the company can now have the necessary stocks to carry out maintenance work without interruption.
By making available all the maintenance and inventory consumption data during maintenance, and parts procurement, the company’s audit has become more efficient. The management is now able to view and generate necessary reports on the fly. As a result, future strategic business decisions based on data-driven analytics have become more accurate.
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