Published On March 14, 2022 | 5 Min Read
DreamzCMMS system allows unlimited requesters with centralized data repository, it was perfect for the residents and tenants of the Real Estate owner.
The real estate customer was receiving maintenance requests from hundreds of tenants. These numerous discrete requests were managed through a non-centralized system of emails, phone calls and paper requests. With manual process, it was tough to coordinate work orders and keep track of. There were too many lost requests. Visibility of maintenance requests status was absent which made the system inefficient and ineffective.
The Operations Team actively looked for a CMMS Solution and finalized on DreamzCMMS after a short trial period. The system allowing unlimited requesters, was a perfect solution for the multiple tenants of the customer. The company shared a link with all tenants and they all followed it to log requests using computers or mobile phones.
All maintenance requests (Work Orders) are now stored and managed in a centralized repository. And the visibility to the request status was easily available to the tenants.
After the implementation of DreamzCMMS, the Operations team could easily delegate work orders to appropriate technicians or team members. Any requests could be assigned with appropriate priority the moment it is received. This automates to a great extent with workflow automation. Also the assignments could be done almost immediately and this process has also been automated to a large extent with workflow automation setup.
As the system has its centralized repository. So it is easily manageable from any mobile devices. In other words it is providing visibility and peace of mind to any stakeholders from anywhere, anytime. Technicians can access work orders on their mobile app as well.
Departments like housekeeping were Happy with DreamzCMMS’s ability to schedule maintenance tasks. Routine maintenance tasks were now streamlined. It never went unnoticed due to timely alerts and notifications.
This helped to reduce emergency repairs and unhappy tenants. Efficient preventive maintenance processes ensured equipment in good working order for a longer period of time.
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