By tracking and managing incidents and work orders efficiently, operational loopholes can be identified and cured which leads to improved response and resolution time, customer satisfaction, reducedn maintenance cost and improved service efficiency.
Also, end users can raise incident tickets for any issues/problems noticed by them.
This is generally an incident involving a general request. For example: Asking for repairing a broken air-conditioner.
Here, one can report a problem with an asset that has been assigned to or someone or just a general problem. For example, a conveyor belt that is malfunctioning is a problem to be resolved. Or a water leakage in an apartment kitchen can be reported as a problem.
This type of incident involves replacing a part of or an entire asset that has been assigned. Any other type of Request that needs to go through the Change Approval process should be reported as a Change Request Incident.
DreamzCMMS allows you to achieve operational efficiency by enabling end users to create and track incident tickets leading to enhanced user satisfaction.
Talk to one of our CMMS Experts