Facility Asset Management and Tracking

Challenge

Client’s maintenance team mainly relied on spreadsheets to manage work orders. This cumbersome system made it difficult to ensure automation, real-time data availability and effectively collaborate with operations.

The client needed a simple, user-friendly solution that could be easily understood by a diverse team.

Solution

DreamzCMMS Facility Management Solution was easily understood by the maintenance staff, which had members with varying levels of computer familiarity and was able to save time and money, as well as improve transparency and reliable data for the entire maintenance system.

Trial and Run for First Implementation

An employee, Chris, working with a diverse group of technicians, was very concerned with the complexity of different chosen CMMS solutions. During his search, he found many solutions were too complicated for his team.

Although DreamzCMMS looked like a user-friendly solution and comes with a mobile app, Chris prudently tested the work order feature, scheduling maintenance works orders and service request feature first.

After a successful trial run, the client followed with a full implementation at one facility and expanded the solution to be implemented at other facilities as well.

Positive Response from Multiple Divisions

Multiple divisions and many employees rely on the facility maintenance team to manage various work orders. When DreamzCMMS Cloud based Facility Management Solution was implemented, many other department employees responded positively.

Chris’s primary role became reviewing work orders and assigning them to the appropriate technician. According to him, employees paid more attention to the visual updates on work orders and maintenance dashboard, compared to worksheet reports.

Administrative team members, technicians, and requesters could easily watch their work orders move through the system in fine detail. This improved communications and diffused complaints.

Data For Better Business Decisions

Over a period of time, maintenance information and asset historical data was collected and organized, and the maintenance team were able to implement preventive maintenance tasks for their facilities.

In addition, the historic information gave the maintenance team the data needed to make smarter business decisions on tasks, estimates, maintenance costs, spare parts and inventory needs. They could track how much it cost to fix certain items in-house and compare those numbers with estimates from outside vendors.