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Field Service Management Simplified

Experience a mobile-first field service and seamless operations with real time visibility

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Key Features Field Service Management

Deliver exceptional customer service experiences in the field

Create Job and assign to your field staffs

  • Create a job card to assign the field staff. They can see the current day job on mobile dashboard
  • Push notification on field staff mobile
  • Jobs are visible in calendar view

Dispatch Calendar – Quick Job scheduling

  • Book a slot on calendar
  • Quick job scheduling and push notification
  • Drag n Drop job assignment
  • Color identification for job type & status
  • Calendar Auto refresh

Track job on map

  • Supervisor can track the jobs on Map – right from web
  • Team can also use the Map to find service location, best route
  • Customer can check the Assignee location on app

Field staff Check In & Check out for a job

  • For every job Field staff can check in and check out to get the In-out log with current location
  • The job details and the direction of job location is also available on mobile
  • In case of multiple jobs, they find the plan on mobile to check in and check out for any every job assigned to him/her
  • Task completion document upload

Job closure and invoice generation

  • On job completion, field staff can upload the images and videos after completion of job from their mobile device
  • Mobile app supports digital signature from client as proof of job closure
  • One click Invoice create
  • Online payment receive from customer

Work Request through Customer Portal

  • Customer can generate work request
  • Built-in Customer relationship management to create, update the customer request status, chat, email
  • Work request can be approved to generate work order

Data analytics graphical dashboard

  • Job completion and compliance
  • Labour hour trends
  • Labour cost
  • Maintenance cost

How it helps your business

  • Improve overall service efficiency with real-time assignment, monitoring and tracking
  • Your customers will be happier as you can share quotations, changes in quotation and get feedback – all from a single platform.
  • Real-time tracking of your field-agents helps you improve training and take measurements to improve overall throughput
  • Advance scheduler allows you to plan as per availability of resources improving overall operational efficiency
  • Overall – all these factors result in lower operational cost and greater ROI.

Other Industries Covered

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Hospital & Healthcare

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Data Center

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Parks & Entertainment

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